![]() What if there are unique locating situations, or lack of service, or directions to a secluded or remote property? Don’t you want to know these details to avoid confusion on your part or your hosts? Forgive my ignorance, but am not a techno whiz at all! I am not sure I understand what you mean, you don’t ‘look at the app until you are on your way’? I’m sure you looked at it in order to make your decision and to book? Or am I not understanding what you mean by ‘the app’. I believe this is what makes staying at an Airbnb so different from a traditional hotel, and attracts a different clientele. Communication is also important for both sides to avoid confusion or misunderstandings. And if they were not important, I would think that Airbnb would not include them in the review process for the host to review the guest. I dislike the term ‘rules’ but I make house rules clear as well, I call them guidelines. I do make it abundantly clear in my listing what the property is, what it’s like, and what is needed to be found, enjoyed, etc. And some are not suited for certain properties. ![]() I can certainly understand there are different ‘types’ of guests. Thanks for some constructive responses, or maybe some funny experiences and how you solved the issue? I don’t think I should ‘badger’ this guest with another request, three strikes is about enough in my mind, anyone out there have a cool way to handle someone like this? Sure isn’t going to help his ‘communication’ stars!!! They understand, as have 99%, that I work on the farm, do not have the phone on my while in the field, and I needed to be able to plan my day to a point. I’ve had guests driving in from as far away as Wisconsin who gave me a ‘planned’ ETA and then they kept me updated as the day progressed. And I am planning on keeping the gate locked period, if I do not hear from him on his ETA. I’ve only had 1 guest in over 150 do this, and found it didn’t work out well with them, as they turned out to be arrogant, disrespectful, etc. So I told him AGAIN that I had to have his ETA. (we’d had a deluge of rain and the gravel had washed a bit) He responded he had, but still no ETA. I also said for him to make sure he read the precautions in my directions about avoiding the loose gravel on the road. So I responded that calling would not work, as I only get cell calls while in the house and I’m rarely inside during the day, please text me when you are ten minutes out…and this time I said I needed to know what his ETA was. (uh, like when is that?) as he did not again, tell me his ETA. He finally responded several hours later that he had, He said he ‘didn’t need them because he had GPS’d the farm to the gate’ and that he would call me thirty minutes prior to arriving. Having not heard back from him as to whether he received the PDF directions, I contacted him via text to ask. And I say that it’s understandable if issues arise, just keep me updated and I will work with them in any way possible. I also say to please let me know the evening before their arrival date what their ETA is so I can plan my day. I tell my guest to be sure and print out the directions (as cell service can be spotty here in the country) as GPS drops them at the mailbox and the farm is another 1/3 mile farther on so they are essential. Something clearly stated in the listing, and I clearly repeat when I send final directions two days prior to arrival date. Please understand I have a NO self check in, unique country cabin farm property that I live and work on… that is also gated all the time. I have repeatedly asked (4 times as of last evening) my guest coming TODAY to tell me an ETA, starting two days ago.
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